Jira Service Management

{"xsrfToken":"84af7e6bb9212d9961e3a86cc1584a807dd5efd8_lout","branding":{"id":"4","key":"abcli","name":"Alfin Banco - Libro de Reclamaciones","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/6","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#d93b14","headerLinkHoverBGColor":"#d93b14","headerBadgeColor":"#d93b14"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e7fb0f39-72dd-405b-a806-3579cf381bc8/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3ZWE1MDRhYi00YTZkLTQ5MGEtODVmYi0yMTEwNjgyNTRmMDEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU3ZmIwZjM5LTcyZGQtNDA1Yi1hODA2LTM1NzljZjM4MWJjOCI6WyJyZWFkIl19LCJleHAiOjE3NDM3MDU2MjIsIm5iZiI6MTc0MzcwNTAyMn0.EK3BoDIgmpS8VKrUom5Hhm_Pg38PBjh6H_WgQoyUuZM&client=7ea504ab-4a6d-490a-85fb-211068254f01&mode=fit","logoId":"e7fb0f39-72dd-405b-a806-3579cf381bc8","isLogoAvailable":true,"helpCenterTitle":"Bienvenido al Portal de Servicio al Cliente de Alfin Banco","sharedPortalName":"Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"es-ES":{"helpCenterTitle":"Bienvenido al Portal de Servicio al Cliente de Alfin Banco","sharedPortalName":"Portal","localeDisplayName":"español (España)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"es-ES","userLanguageTag":"es-ES","portalThemeColor":"#8f1a95","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3ZWE1MDRhYi00YTZkLTQ5MGEtODVmYi0yMTEwNjgyNTRmMDEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NDM3MDU2MjIsIm5iZiI6MTc0MzcwNTAyMn0.oh0I9wb-Ej0wCLhxUKtYGMGlPUHTpsrDDmauODBns6k&client=7ea504ab-4a6d-490a-85fb-211068254f01&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#FFFFFF","topBarTextColor":"#172B4D","hasTopBarBeenSplit":true},"portal":{"id":"4","key":"abcli","projectId":10025,"serviceDeskId":4,"name":"Alfin Banco - Libro de Reclamaciones","description":"Dirección legal: Avenida El Derby N° 250, oficina 201, Torre 2, Capital Derby, Santiago de Surco, Lima, Perú.\nAlfin Banco S.A. RUC: 20517476405\nTe ofrecemos diferentes alternativas, además de nuestro servicio web para que realices cualquier tipo de reclamo relacionado con algún producto o servicio bancario. Con nuestros ejecutivos, quienes te brindarán asesoría personalizada en todo momento, vía telefónica o a través de nuestra web alfinbanco.pe.","portalBaseUrl":"/servicedesk/customer/portal/4","reqTypes":[{"id":"115","name":"Presentar una queja o reclamo (Central, Agencias y BT)","descriptionHtml":"","callToAction":"Presentar una queja o reclamo (Central, Agencias y BT)","introHtml":" Estimado Cliente: Le informamos que este link es de uso exclusivo de nuestras agencias, corporativo y banca telefónica. Agradeceremos ingresar su reclamo o queja en el link: <a href=\"https://abancodigital.atlassian.net/servicedesk/customer/portal/4/group/17/create/66\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Presentar una queja o reclamo (Formulario)</a> Atentamente \nAlfin Banco","icon":10466,"iconUrl":"https://abancodigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[17],"key":""},{"id":"66","name":"Presentar una queja o reclamo (Formulario)","descriptionHtml":"","callToAction":"Presentar una queja o reclamo (Formulario)","introHtml":"Registrar una queja o reclamo en el Libro de Reclamaciones","icon":10518,"iconUrl":"https://abancodigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[17],"key":""},{"id":"65","name":"Presentar una queja o reclamo","descriptionHtml":"","callToAction":"Presentar una queja o reclamo","introHtml":"Registrar una queja o reclamo en el Libro de Reclamaciones","icon":10518,"iconUrl":"https://abancodigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[],"key":""},{"id":"111","name":"Reclamos recibidos por correo electrónico","descriptionHtml":"","callToAction":"Reclamos recibidos por correo electrónico","introHtml":"","icon":10527,"iconUrl":"https://abancodigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":17,"name":"Libro de Reclamaciones"}],"orderMapping":{"17":[66,115]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ABREC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"español (España)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3ZWE1MDRhYi00YTZkLTQ5MGEtODVmYi0yMTEwNjgyNTRmMDEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDI1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM3MDYyMjIsIm5iZiI6MTc0MzcwNTAyMn0.HLoqVHlTX_O3O9WnV4ZBTBNDUHcs_MgOGIe95lPj9sY","targetCollection":"upload-project-10025","endpointUrl":"https://api.media.atlassian.com","clientId":"7ea504ab-4a6d-490a-85fb-211068254f01","tokenDurationInMins":20}},"reqCreate":{"id":66,"projectId":10025,"form":{"name":"Presentar una queja o reclamo (Formulario)","descriptionHtml":"","callToAction":"Presentar una queja o reclamo (Formulario)","intro":"Registrar una queja o reclamo en el Libro de Reclamaciones","instructions":"","icon":10518,"iconUrl":"https://abancodigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Correo electrónico de confirmación para","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Puede adjuntar documentos que sustenten el reclamo","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Prioridad","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["3"],"values":[{"value":"1","label":"Muy Alta","selected":false,"children":[]},{"value":"2","label":"Alta","selected":false,"children":[]},{"value":"3","label":"Medio","selected":false,"children":[]},{"value":"4","label":"Baja","selected":true,"children":[]},{"value":"5","label":"Muy baja","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"radio","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons","fieldId":"customfield_10096","fieldConfigId":"10208","label":"Tipo de SLA","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10359"],"values":[{"value":"10359","label":"Normal (15 días)","selected":true,"children":[]},{"value":"10360","label":"Extendido (30 días)","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/66","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/66","calendarParams":{"firstDay":1,"date":"2025-04-03T13:30:23-0500","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3ZWE1MDRhYi00YTZkLTQ5MGEtODVmYi0yMTEwNjgyNTRmMDEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDI1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM3MDYyMjMsIm5iZiI6MTc0MzcwNTAyM30.PV3WMj0LeC7jm9rxlmNClgqhqWw74Ddzf7iW22ltyAI","targetCollection":"upload-project-10025","endpointUrl":"https://api.media.atlassian.com","clientId":"7ea504ab-4a6d-490a-85fb-211068254f01","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":2,"updated":"2025-02-19T22:35:51.666707985Z","publish":{"jira":{"issueRequestTypeIds":[66],"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[66],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[66],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2,"name":"Formulario de Reclamo -Web","submit":{"lock":true,"pdf":true},"language":"es_ES","templateFormUuid":"af26b9b7-4671-4f8b-833e-c5d8e1cc59fe"},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2,"localId":"3bdb661b-75f5-4114-9c15-bf0e8992b590"},"content":[{"type":"text","text":"Datos del Usuario: ","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#6554c0"}}]}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":116},"layout":"default","localId":"df40f7c2-7fa4-4201-b230-31cc42d32f90"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":133},"layout":"default","localId":"5907bed9-8f7c-4314-994d-6f98f5126996"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":134},"layout":"default","localId":"e62c8d95-4985-4350-a138-dfb38efe69c8"}},{"type":"paragraph","content":[]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":139},"layout":"default","localId":"ceffe574-a41f-440e-86f7-c979650f1c7d"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":141},"layout":"default","localId":"5d710b54-8521-44fa-9f63-4c7ee3f8c798"}}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":130},"layout":"default","localId":"54f0f7c9-ada5-4642-9ed7-3e16f1eaf0de"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":135},"layout":"default","localId":"5010ed95-7445-493f-8907-070caa7acc48"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":129},"layout":"default","localId":"ca41d1dd-1944-461e-9a75-9930a40bea70"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":138},"layout":"default","localId":"de2933bc-8990-4673-9164-15680c378d38"}},{"type":"paragraph","content":[]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":122},"layout":"default","localId":"ff881d10-6eae-49c5-b551-4da97b485ffe"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":144},"layout":"default","localId":"d946f12b-d4d6-4e1c-af82-b8464f8259c7"}}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2,"localId":"ad7df44f-afdc-431c-9673-de840ca0b5a3"},"content":[{"type":"text","text":"Reclamo: ","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#6554c0"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":18},"layout":"default","localId":"75cc4099-337f-4844-af75-db30e33e36c9"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":16},"layout":"default","localId":"ba297969-911d-47d5-aae4-2d9fcc4c1c0c"}},{"type":"heading","attrs":{"level":2,"localId":"3bdb661b-75f5-4114-9c15-bf0e8992b590"},"content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2,"localId":"5c01089f-fa46-40c9-8ac9-559972a952f8"},"content":[{"type":"text","text":"Detalles del Reclamo: ","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#6554c0"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":34},"layout":"default","localId":"5791aa8d-c550-4dbf-9d81-a7c7b6c90e6d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":36},"layout":"default","localId":"f34987c9-9fb1-4092-a079-ed186c5eeb68"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":37},"layout":"default","localId":"1ef8e9e1-f5b3-490f-ac83-d85dd18412ba"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":41},"layout":"default","localId":"ff5a64b2-a3fd-4c32-9947-ee2cf9bd447e"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":44},"layout":"default","localId":"6a7f3f25-5c84-4574-8f55-c7dee442fe7c"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":45},"layout":"default","localId":"86fa1a56-11af-43f0-a686-5ee10abefb4b"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":49},"layout":"default","localId":"8a4ba7df-2c13-41eb-a73e-68a78d4a24fb"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":51},"layout":"default","localId":"3ec327d7-5c42-46fb-81cf-50d1630966ec"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":53},"layout":"default","localId":"1359d016-208f-4904-a0a7-c48a1402f037"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":55},"layout":"default","localId":"c611645f-e898-45e6-b834-21b90397bb7f"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":56},"layout":"default","localId":"3e1cd191-57fe-4ed6-bcd8-4b4dedf47dc8"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":59},"layout":"default","localId":"0880dc04-a319-4f02-9912-fee112575c55"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":61},"layout":"default","localId":"8867a993-125e-4d4c-b069-5caf3b000cc4"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":63},"layout":"default","localId":"8ec33217-195d-408f-80d1-6948cfd48f68"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":65},"layout":"default","localId":"a8c08fec-8a2c-477f-b55a-9395d6b2d7fe"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":35},"layout":"default","localId":"f0c11314-16e1-484c-b79b-3c9a99921e57"}}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":5,"localId":"8bac1b7f-7d5e-4112-9102-11e0e0357479"},"content":[{"type":"text","text":"(!) Estimado cliente, le recordamos que por su seguridad debe comunicarse inmediatamente con nuestra Banca Telefónica al Nro. 01 613 0004 para realizar el bloqueo de su tarjeta.","marks":[{"type":"textColor","attrs":{"color":"#bf2600"}}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":69},"layout":"default","localId":"29efa33c-5a56-4935-8f48-afb6cee7af53"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":70},"layout":"default","localId":"c2f8f82b-fb35-420d-847b-88fd038735b1"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":71},"layout":"default","localId":"f8db41f8-f06f-4b2f-9b9f-9381efbb6999"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":72},"layout":"default","localId":"5ff781e7-6291-44c2-97e2-a5b7543ab2a8"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":73},"layout":"default","localId":"a786e950-6772-41f3-9d84-ead047ee386b"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":74},"layout":"default","localId":"fb1f86d1-9da3-4e77-b602-8944efb95137"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":77},"layout":"default","localId":"6c528f69-9945-4eee-96d4-930c44f139ac"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":80},"layout":"default","localId":"80adc157-6ea9-4ab4-8c7f-52e46ba1969d"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":81},"layout":"default","localId":"97e0c362-6cd5-42e3-89f0-ed16131b6145"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":82},"layout":"default","localId":"3cca0c9b-675a-4ec2-9c1f-f2c7acf310b5"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":83},"layout":"default","localId":"e771a821-aa60-48a3-83c4-5922f8201fbc"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":84},"layout":"default","localId":"40151daf-2a82-4c11-9905-3582ed66ee2d"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":85},"layout":"default","localId":"1ad7ac34-a935-46d4-bd6c-45a57b13a001"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":86},"layout":"default","localId":"b6443d71-1395-471b-b2d2-f736605c7e1c"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":87},"layout":"default","localId":"c96ce797-e61c-4e37-8053-14c9e25b82df"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":88},"layout":"default","localId":"8cce982a-0572-417f-9132-5ac6d2179d30"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":110},"layout":"default","localId":"d5e3ab9d-eca9-4bd0-b323-b6eb7b51c8db"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":111},"layout":"default","localId":"86f6ee52-17b2-496f-aea7-eba14a55bc9b"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":9},"layout":"default","localId":"37c59c30-764f-4b2e-adcd-554adb3e226b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":67},"layout":"default","localId":"d75f8c2a-b48f-47e6-bbc6-8cff55749705"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":22},"layout":"default","localId":"6f812ded-03d6-47ed-bb39-e342878ed85b"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":10},"layout":"default","localId":"322a5d76-1e5a-4c3f-b1d3-77684ac0622a"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"layout":"default","localId":"0930ad4e-e4e0-4191-be38-5e13eec6a9cd"}},{"type":"rule"}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"7a7ad991-998f-4f8f-b2e7-e6b202fd1311"},"content":[{"type":"text","text":"Plazo estimado para resolver:\t15 días hábiles. De conformidad con la normativa vigente de la SBS, el plazo máximo de atención de Reclamos y Requerimientos es de 15 días hábiles, este plazo podrá extenderse excepcionalmente de acuerdo a la complejidad del mismo, lo cual será informado dentro del mismo plazo. ","marks":[{"type":"em"}]}]},{"type":"rule"},{"type":"paragraph","content":[{"type":"text","text":"Con el propósito de brindarte un excelente servicio, te ofrecemos diferentes alternativas, además de nuestro servicio web para que realices cualquier tipo de reclamo relacionado con algún producto o servicio bancario.","marks":[{"type":"em"}]}],"attrs":{"localId":"4cfa2a50-d61a-4020-9c92-e10bb3c81ce8"}},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Banca Telefónica al (1) 613-0004: De Lunes a Sábados de 08:00 a.m. a 07:00 p.m.)","marks":[{"type":"em"}]}],"attrs":{"localId":"fa35931d-d2a8-4ea6-a22f-ba8079a15ffb"}}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Agencias Alfin: Lunes a Viernes de 9:00 am a 7:00pm Sábados de 9:00am a 6:00pm *","marks":[{"type":"em"}]},{"type":"hardBreak"},{"type":"text","text":"(*1er sábado del mes de 9:00 am a 3:00pm) ","marks":[{"type":"em"}]}],"attrs":{"localId":"b6bd3d18-f676-4720-a98d-318dd73fcfef"}}]}]},{"type":"paragraph","content":[{"type":"text","text":"Para reclamos en Agencias es importante que tengas a la mano los documentos que sustenten tu reclamo a fin de brindarte una pronta solución.","marks":[{"type":"em"}]}],"attrs":{"localId":"a27b7e60-b85a-471e-b31f-f225a24bf44a"}},{"type":"paragraph","content":[{"type":"text","text":"Una vez generado el reclamo por cualquiera de nuestros canales se enviará un correo electrónico con el número de registro.","marks":[{"type":"em"}]}],"attrs":{"localId":"1452366e-0590-48ac-bf22-ffb0e3372c07"}}]},{"type":"rule"}]}],"conditions":{"93":{"t":"sh","i":{"co":{"cIds":{"35":["10308"]}}},"o":{"sIds":["23"]}},"50":{"t":"sh","i":{"co":{"cIds":{"37":[]}}},"o":{"sIds":["8"]}},"48":{"t":"sh","i":{"co":{"cIds":{"37":["10284"]}}},"o":{"sIds":["7"]}},"54":{"t":"sh","i":{"co":{"cIds":{"37":["11011"]}}},"o":{"sIds":["10"]}},"106":{"t":"sh","i":{"co":{"cIds":{"35":["11064"]}}},"o":{"sIds":["32"]}},"109":{"t":"sh","i":{"co":{"cIds":{"35":["11067"]}}},"o":{"sIds":["35"]}},"92":{"t":"sh","i":{"co":{"cIds":{"35":["10307"]}}},"o":{"sIds":["22"]}},"105":{"t":"sh","i":{"co":{"cIds":{"35":["11063"]}}},"o":{"sIds":["31"]}},"66":{"t":"sh","i":{"co":{"cIds":{"37":["11017"]}}},"o":{"sIds":["16"]}},"89":{"t":"sh","i":{"co":{"cIds":{"35":["11043"]}}},"o":{"sIds":["19"]}},"100":{"t":"sh","i":{"co":{"cIds":{"35":["10319"]}}},"o":{"sIds":["26"]}},"62":{"t":"sh","i":{"co":{"cIds":{"37":["11015"]}}},"o":{"sIds":["14"]}},"104":{"t":"sh","i":{"co":{"cIds":{"35":["10319"]}}},"o":{"sIds":["30"]}},"90":{"t":"sh","i":{"co":{"cIds":{"35":["10305"]}}},"o":{"sIds":["20"]}},"107":{"t":"sh","i":{"co":{"cIds":{"35":["11065"]}}},"o":{"sIds":["33"]}},"46":{"t":"sh","i":{"co":{"cIds":{"37":["10281","10286"]}}},"o":{"sIds":["5"]}},"24":{"t":"sh","i":{"co":{"cIds":{"22":["1"]}}},"o":{"sIds":["38"]}},"94":{"t":"sh","i":{"co":{"cIds":{"35":["10309"]}}},"o":{"sIds":["24"]}},"103":{"t":"sh","i":{"co":{"cIds":{"35":["10324"]}}},"o":{"sIds":["29"]}},"112":{"t":"sh","i":{"co":{"cIds":{"35":["11068"]}}},"o":{"sIds":["36"]}},"57":{"t":"sh","i":{"co":{"cIds":{"37":["11012"]}}},"o":{"sIds":["11"]}},"108":{"t":"sh","i":{"co":{"cIds":{"35":["11066"]}}},"o":{"sIds":["34"]}},"140":{"t":"sh","i":{"co":{"cIds":{"139":["1"]}}},"o":{"sIds":["1"]}},"60":{"t":"sh","i":{"co":{"cIds":{"37":["11014"]}}},"o":{"sIds":["13"]}},"47":{"t":"sh","i":{"co":{"cIds":{"37":["10283"]}}},"o":{"sIds":["6"]}},"102":{"t":"sh","i":{"co":{"cIds":{"35":["11057"]}}},"o":{"sIds":["28"]}},"58":{"t":"sh","i":{"co":{"cIds":{"37":["11013"]}}},"o":{"sIds":["12"]}},"64":{"t":"sh","i":{"co":{"cIds":{"37":["11016"]}}},"o":{"sIds":["15"]}},"101":{"t":"sh","i":{"co":{"cIds":{"35":["11055"]}}},"o":{"sIds":["27"]}},"97":{"t":"sh","i":{"co":{"cIds":{"35":["10316"]}}},"o":{"sIds":["25"]}},"114":{"t":"sh","i":{"co":{"cIds":{"35":["10304"]}}},"o":{"sIds":["18"]}},"91":{"t":"sh","i":{"co":{"cIds":{"35":["10306"]}}},"o":{"sIds":["21"]}},"52":{"t":"sh","i":{"co":{"cIds":{"37":["11010"]}}},"o":{"sIds":["9"]}}},"sections":{"34":{"conditions":["108"]},"12":{"conditions":["58"]},"8":{"conditions":["50"]},"33":{"conditions":["107"]},"22":{"name":"","conditions":["92"]},"13":{"conditions":["60"]},"5":{"conditions":["46"]},"10":{"conditions":["54"]},"21":{"conditions":["91"]},"32":{"conditions":["106"]},"31":{"conditions":["105"]},"18":{"conditions":["114"]},"29":{"conditions":["103"]},"3":{"name":"Reclamo","conditions":[]},"28":{"conditions":["102"]},"19":{"conditions":["89"]},"23":{"conditions":["93"]},"4":{"name":"Detalles del Reclamo","conditions":[]},"40":{"name":"Inicio Alfin","conditions":[]},"15":{"conditions":["64"]},"11":{"conditions":["57"]},"9":{"conditions":["52"]},"26":{"conditions":["100"]},"37":{"conditions":[]},"24":{"conditions":["94"]},"35":{"conditions":["109"]},"16":{"conditions":["66"]},"6":{"conditions":["47"]},"36":{"conditions":["112"]},"1":{"name":"menor de edad","conditions":["140"]},"39":{"name":"Canal Preferido de Comunicación","conditions":[]},"17":{"conditions":[]},"25":{"conditions":["97"]},"14":{"conditions":["62"]},"20":{"conditions":["90"]},"27":{"conditions":["101"]},"2":{"conditions":[]},"38":{"name":"Monto del Reclamo","conditions":["24"]},"30":{"conditions":["104"]},"7":{"conditions":["48"]}},"questions":{"51":{"type":"cd","label":"Tipo de Crédito de consumo:","description":"","validation":{"rq":true},"jiraField":"customfield_10162","questionKey":""},"135":{"type":"tl","label":"Celular","description":"","validation":{"rq":true,"mnc":7,"mxc":15,"rgx":{"p":"^\\s*(?:\\+?(\\d{1,3}))?([-. (]*(\\d{3})[-. )]*)?((\\d{3})[-. ]*(\\d{2,4})(?:[-.x ]*(\\d+))?)\\s*$","m":"Número de teléfono no válido"}},"jiraField":"customfield_10156","questionKey":""},"44":{"type":"cd","label":"Tipo de Cuenta a plazo:","description":"","validation":{"rq":true},"jiraField":"customfield_10160","questionKey":""},"61":{"type":"cd","label":"Tipo de cuenta remuneraciones:","description":"","validation":{"rq":true},"jiraField":"customfield_10167","defaultAnswer":{"choices":["11033"]},"questionKey":""},"72":{"type":"cd","label":"Sub motivo del reclamo:","description":"Modificación indebida","validation":{"rq":true},"jiraField":"customfield_10177","questionKey":""},"116":{"type":"tl","label":"Nombres:","description":"","validation":{"rq":true},"jiraField":"customfield_10075","questionKey":""},"138":{"type":"tl","label":"Teléfono:","description":"","validation":{"rq":false,"mnc":7,"mxc":15,"rgx":{"p":"^\\s*(?:\\+?(\\d{1,3}))?([-. (]*(\\d{3})[-. )]*)?((\\d{3})[-. ]*(\\d{2,4})(?:[-.x ]*(\\d+))?)\\s*$","m":"Número de teléfono no válido"}},"jiraField":"customfield_10080","questionKey":""},"80":{"type":"cd","label":"Sub motivo del reclamo:","description":"Demoras o incumplimientos de envío de correspondencia","validation":{"rq":true},"jiraField":"customfield_10186","questionKey":""},"133":{"type":"tl","label":"Apellido Paterno:","description":"","validation":{"rq":true},"jiraField":"customfield_10076","questionKey":""},"53":{"type":"cd","label":"Tipo de Transferencias interbancarias:","description":"","validation":{"rq":true},"jiraField":"customfield_10163","questionKey":""},"70":{"type":"cd","label":"Sub motivo del reclamo:","description":"Inadecuada o insuficiente información","validation":{"rq":true},"jiraField":"customfield_10175","questionKey":""},"18":{"type":"tl","label":"¿Cuál es el reclamo que desea presentar?","description":"Ingrese un breve título o resumen del reclamo, podrá ingresar más información en la Descripción del reclamo.","validation":{"rq":true,"mnw":2,"mxc":140},"jiraField":"summary","questionKey":""},"130":{"type":"cd","label":"Tipo de Documento:","description":"","validation":{"rq":true},"jiraField":"customfield_10081","defaultAnswer":{"choices":["10270"]},"questionKey":""},"85":{"type":"cd","label":"Sub motivo del reclamo:","description":"Difusión de información sin autorización del usuario","validation":{"rq":true},"jiraField":"customfield_10191","questionKey":""},"45":{"type":"cd","label":"Tipo de Cuenta CTS:","description":"","validation":{"rq":true},"jiraField":"customfield_10164","defaultAnswer":{"choices":["11030"]},"questionKey":""},"34":{"type":"cd","label":"¿Has presentado este mismo reclamo anteriormente? ","description":"","validation":{"rq":true},"jiraField":"customfield_10157","questionKey":""},"67":{"type":"tl","label":" Petición del reclamo","description":"","validation":{"rq":true},"jiraField":"customfield_10171","questionKey":""},"84":{"type":"cd","label":"Sub motivo del reclamo:","description":"Demora o incumplimiento en la devolución de documentos","validation":{"rq":true},"jiraField":"customfield_10190","questionKey":""},"73":{"type":"cd","label":"Sub motivo del reclamo:","description":"Transacciones no procesadas / mal realizadas","validation":{"rq":true},"jiraField":"customfield_10178","questionKey":""},"88":{"type":"cd","label":"Sub motivo del reclamo:","description":"Inadecuada atención al usuario","validation":{"rq":true},"jiraField":"customfield_10194","questionKey":""},"77":{"type":"cd","label":"Sub motivo del reclamo:","description":"Problemas presentados con la tarjeta de crédito o débito","validation":{"rq":true},"jiraField":"customfield_10183","questionKey":""},"110":{"type":"cd","label":"Sub motivo del reclamo:","description":"Problemas relacionados con canales digitales (APP / Página Web)","validation":{"rq":true},"jiraField":"customfield_10195","questionKey":""},"11":{"type":"cs","label":"Canal preferido para respuesta:","description":"para notificaciones y respuestas","validation":{"rq":true},"jiraField":"customfield_10089","defaultAnswer":{"choices":["10352"]},"questionKey":""},"9":{"type":"pg","label":"Detalle del reclamo:","description":"","validation":{"rq":true},"jiraField":"description","questionKey":""},"141":{"type":"tl","label":"Nombre del tutor (opcional):","description":"Solo en caso el titular sea menor de edad","validation":{"rq":false},"choices":[],"questionKey":""},"139":{"type":"cd","label":"¿Eres menor de edad?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Sí","other":false},{"id":"2","label":"No","other":false}],"defaultAnswer":{"choices":["2"]},"questionKey":""},"22":{"type":"cd","label":"¿Su reclamo tiene montos asociados?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Sí","other":false},{"id":"2","label":"No","other":false}],"defaultAnswer":{"choices":["2"]},"questionKey":""},"56":{"type":"cd","label":"Tipo de Servicios varios:","description":"","validation":{"rq":true},"jiraField":"customfield_10170","questionKey":""},"55":{"type":"cd","label":"Tipo de Pago de servicios:","description":"","validation":{"rq":true},"jiraField":"customfield_10165","questionKey":""},"134":{"type":"tl","label":"Apellido Materno:","description":"","validation":{"rq":true},"jiraField":"customfield_10077","questionKey":""},"37":{"type":"cd","label":"Producto o Servicio del reclamo:","description":"","validation":{"rq":true},"jiraField":"customfield_10085","questionKey":""},"83":{"type":"cd","label":"Sub motivo del reclamo:","description":"Compra-venta de moneda extranjera","validation":{"rq":true},"jiraField":"customfield_10189","questionKey":""},"35":{"type":"cd","label":"Motivo del reclamo:","description":"","validation":{"rq":true},"jiraField":"customfield_10086","questionKey":""},"16":{"type":"cs","label":"Naturaleza del reclamo","description":"RECLAMO está relacionado a una insatisfacción sobre el producto o servicio contratado. QUEJA no está asociado al producto o servicio sino más bien a la atención recibida.","validation":{"rq":true},"jiraField":"customfield_10087","defaultAnswer":{"choices":["10347"]},"questionKey":""},"10":{"type":"ts","label":"Monto de reclamo (opcional):","description":"Si aplica, ingrese la moneda","validation":{"rq":false},"jiraField":"customfield_10092","questionKey":""},"59":{"type":"cd","label":"Tipo de Giros:","description":"","validation":{"rq":true},"jiraField":"customfield_10166","defaultAnswer":{"choices":["11032"]},"questionKey":""},"144":{"type":"tl","label":"Dirección(Departamento/Provincia/Distrito) ","description":"","validation":{"rq":true,"mxc":200},"jiraField":"customfield_10155","questionKey":""},"87":{"type":"cd","label":"Sub motivo del reclamo:","description":"Problemas relacionados con cajeros automáticos de otras empresas ","validation":{"rq":true},"jiraField":"customfield_10193","questionKey":""},"65":{"type":"cd","label":"Tipo de atención al público:","description":"no relacionado a las operaciones o productos ofrecidos por la empresa","validation":{"rq":false},"jiraField":"customfield_10169","defaultAnswer":{"choices":["11041"]},"questionKey":""},"71":{"type":"cd","label":"Sub motivo del reclamo:","description":"Cobros indebidos","validation":{"rq":true},"jiraField":"customfield_10176","questionKey":""},"36":{"type":"cd","label":"Canal o Servicio del reclamo:","description":"","validation":{"rq":true},"jiraField":"customfield_10084","questionKey":""},"82":{"type":"cd","label":"Sub motivo del reclamo:","description":"Reporte indebido","validation":{"rq":true},"jiraField":"customfield_10188","questionKey":""},"49":{"type":"cd","label":"Tipo de Tarjeta de débito:","description":"","validation":{"rq":true},"jiraField":"customfield_10161","questionKey":""},"122":{"type":"tl","label":"Confirmar correo electrónico:","description":"","validation":{"rq":false,"rgx":{"p":"^(?=.{1,81}$)[\\w\\.-]+@[\\w\\.-]+\\.\\w{2,4}$","m":"Use un formato de correo electrónico"}},"jiraField":"customfield_10079","questionKey":""},"111":{"type":"cd","label":"Sub motivo del reclamo:","description":"Problemas relacionados con el pago anticipado del crédito","validation":{"rq":true},"jiraField":"customfield_10196","questionKey":""},"69":{"type":"cd","label":"Sub motivo del reclamo:","description":"Incumplimiento de claúsulas","validation":{"rq":true},"jiraField":"customfield_10174","questionKey":""},"86":{"type":"cd","label":"Sub motivo del reclamo:","description":"Error en los datos del usuario registrado en la empresa","validation":{"rq":true},"jiraField":"customfield_10192","questionKey":""},"81":{"type":"cd","label":"Sub motivo del reclamo:","description":"Disconformidad por notificaciones dirigidas a terceras personas","validation":{"rq":true},"jiraField":"customfield_10187","questionKey":""},"129":{"type":"tl","label":"Número de Documento:","description":"","validation":{"rq":true,"mnc":8,"mxc":11,"rgx":{"p":"\\d","m":"Número de documento no válido"}},"jiraField":"customfield_10091","questionKey":""},"41":{"type":"cd","label":"Tipo de Cuenta de ahorro:","description":"","validation":{"rq":true},"jiraField":"customfield_10159","questionKey":""},"63":{"type":"cd","label":"Tipo de Banca Seguros:","description":"seguros vendidos en los canales del sistema financiero","validation":{"rq":true},"jiraField":"customfield_10168","questionKey":""},"74":{"type":"cd","label":"Sub motivo del reclamo:","description":"Retenciones indebidas","validation":{"rq":true},"jiraField":"customfield_10179","defaultAnswer":{"choices":["11091"]},"questionKey":""}}},"uuid":"af26b9b7-4671-4f8b-833e-c5d8e1cc59fe"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":2,"updated":"2025-02-19T22:35:51.666707985Z","publish":{"jira":{"issueRequestTypeIds":[66],"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[66],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[66],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2,"name":"Formulario de Reclamo -Web","submit":{"lock":true,"pdf":true},"language":"es_ES","templateFormUuid":"af26b9b7-4671-4f8b-833e-c5d8e1cc59fe"},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2,"localId":"3bdb661b-75f5-4114-9c15-bf0e8992b590"},"content":[{"type":"text","text":"Datos del Usuario: ","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#6554c0"}}]}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":116},"layout":"default","localId":"df40f7c2-7fa4-4201-b230-31cc42d32f90"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":133},"layout":"default","localId":"5907bed9-8f7c-4314-994d-6f98f5126996"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":134},"layout":"default","localId":"e62c8d95-4985-4350-a138-dfb38efe69c8"}},{"type":"paragraph","content":[]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":139},"layout":"default","localId":"ceffe574-a41f-440e-86f7-c979650f1c7d"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":141},"layout":"default","localId":"5d710b54-8521-44fa-9f63-4c7ee3f8c798"}}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":130},"layout":"default","localId":"54f0f7c9-ada5-4642-9ed7-3e16f1eaf0de"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":135},"layout":"default","localId":"5010ed95-7445-493f-8907-070caa7acc48"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":129},"layout":"default","localId":"ca41d1dd-1944-461e-9a75-9930a40bea70"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":138},"layout":"default","localId":"de2933bc-8990-4673-9164-15680c378d38"}},{"type":"paragraph","content":[]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":122},"layout":"default","localId":"ff881d10-6eae-49c5-b551-4da97b485ffe"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":144},"layout":"default","localId":"d946f12b-d4d6-4e1c-af82-b8464f8259c7"}}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2,"localId":"ad7df44f-afdc-431c-9673-de840ca0b5a3"},"content":[{"type":"text","text":"Reclamo: ","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#6554c0"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":18},"layout":"default","localId":"75cc4099-337f-4844-af75-db30e33e36c9"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":16},"layout":"default","localId":"ba297969-911d-47d5-aae4-2d9fcc4c1c0c"}},{"type":"heading","attrs":{"level":2,"localId":"3bdb661b-75f5-4114-9c15-bf0e8992b590"},"content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2,"localId":"5c01089f-fa46-40c9-8ac9-559972a952f8"},"content":[{"type":"text","text":"Detalles del Reclamo: ","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#6554c0"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":34},"layout":"default","localId":"5791aa8d-c550-4dbf-9d81-a7c7b6c90e6d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":36},"layout":"default","localId":"f34987c9-9fb1-4092-a079-ed186c5eeb68"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":37},"layout":"default","localId":"1ef8e9e1-f5b3-490f-ac83-d85dd18412ba"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":41},"layout":"default","localId":"ff5a64b2-a3fd-4c32-9947-ee2cf9bd447e"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":44},"layout":"default","localId":"6a7f3f25-5c84-4574-8f55-c7dee442fe7c"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":45},"layout":"default","localId":"86fa1a56-11af-43f0-a686-5ee10abefb4b"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":49},"layout":"default","localId":"8a4ba7df-2c13-41eb-a73e-68a78d4a24fb"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":51},"layout":"default","localId":"3ec327d7-5c42-46fb-81cf-50d1630966ec"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":53},"layout":"default","localId":"1359d016-208f-4904-a0a7-c48a1402f037"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":55},"layout":"default","localId":"c611645f-e898-45e6-b834-21b90397bb7f"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":56},"layout":"default","localId":"3e1cd191-57fe-4ed6-bcd8-4b4dedf47dc8"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":59},"layout":"default","localId":"0880dc04-a319-4f02-9912-fee112575c55"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":61},"layout":"default","localId":"8867a993-125e-4d4c-b069-5caf3b000cc4"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":63},"layout":"default","localId":"8ec33217-195d-408f-80d1-6948cfd48f68"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":65},"layout":"default","localId":"a8c08fec-8a2c-477f-b55a-9395d6b2d7fe"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":35},"layout":"default","localId":"f0c11314-16e1-484c-b79b-3c9a99921e57"}}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":5,"localId":"8bac1b7f-7d5e-4112-9102-11e0e0357479"},"content":[{"type":"text","text":"(!) Estimado cliente, le recordamos que por su seguridad debe comunicarse inmediatamente con nuestra Banca Telefónica al Nro. 01 613 0004 para realizar el bloqueo de su tarjeta.","marks":[{"type":"textColor","attrs":{"color":"#bf2600"}}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":69},"layout":"default","localId":"29efa33c-5a56-4935-8f48-afb6cee7af53"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":70},"layout":"default","localId":"c2f8f82b-fb35-420d-847b-88fd038735b1"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":71},"layout":"default","localId":"f8db41f8-f06f-4b2f-9b9f-9381efbb6999"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":72},"layout":"default","localId":"5ff781e7-6291-44c2-97e2-a5b7543ab2a8"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":73},"layout":"default","localId":"a786e950-6772-41f3-9d84-ead047ee386b"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":74},"layout":"default","localId":"fb1f86d1-9da3-4e77-b602-8944efb95137"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":77},"layout":"default","localId":"6c528f69-9945-4eee-96d4-930c44f139ac"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":80},"layout":"default","localId":"80adc157-6ea9-4ab4-8c7f-52e46ba1969d"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":81},"layout":"default","localId":"97e0c362-6cd5-42e3-89f0-ed16131b6145"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":82},"layout":"default","localId":"3cca0c9b-675a-4ec2-9c1f-f2c7acf310b5"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":83},"layout":"default","localId":"e771a821-aa60-48a3-83c4-5922f8201fbc"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":84},"layout":"default","localId":"40151daf-2a82-4c11-9905-3582ed66ee2d"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":85},"layout":"default","localId":"1ad7ac34-a935-46d4-bd6c-45a57b13a001"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":86},"layout":"default","localId":"b6443d71-1395-471b-b2d2-f736605c7e1c"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":87},"layout":"default","localId":"c96ce797-e61c-4e37-8053-14c9e25b82df"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":88},"layout":"default","localId":"8cce982a-0572-417f-9132-5ac6d2179d30"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":110},"layout":"default","localId":"d5e3ab9d-eca9-4bd0-b323-b6eb7b51c8db"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":111},"layout":"default","localId":"86f6ee52-17b2-496f-aea7-eba14a55bc9b"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":9},"layout":"default","localId":"37c59c30-764f-4b2e-adcd-554adb3e226b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":67},"layout":"default","localId":"d75f8c2a-b48f-47e6-bbc6-8cff55749705"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":22},"layout":"default","localId":"6f812ded-03d6-47ed-bb39-e342878ed85b"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":10},"layout":"default","localId":"322a5d76-1e5a-4c3f-b1d3-77684ac0622a"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"layout":"default","localId":"0930ad4e-e4e0-4191-be38-5e13eec6a9cd"}},{"type":"rule"}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"7a7ad991-998f-4f8f-b2e7-e6b202fd1311"},"content":[{"type":"text","text":"Plazo estimado para resolver:\t15 días hábiles. De conformidad con la normativa vigente de la SBS, el plazo máximo de atención de Reclamos y Requerimientos es de 15 días hábiles, este plazo podrá extenderse excepcionalmente de acuerdo a la complejidad del mismo, lo cual será informado dentro del mismo plazo. ","marks":[{"type":"em"}]}]},{"type":"rule"},{"type":"paragraph","content":[{"type":"text","text":"Con el propósito de brindarte un excelente servicio, te ofrecemos diferentes alternativas, además de nuestro servicio web para que realices cualquier tipo de reclamo relacionado con algún producto o servicio bancario.","marks":[{"type":"em"}]}],"attrs":{"localId":"4cfa2a50-d61a-4020-9c92-e10bb3c81ce8"}},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Banca Telefónica al (1) 613-0004: De Lunes a Sábados de 08:00 a.m. a 07:00 p.m.)","marks":[{"type":"em"}]}],"attrs":{"localId":"fa35931d-d2a8-4ea6-a22f-ba8079a15ffb"}}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Agencias Alfin: Lunes a Viernes de 9:00 am a 7:00pm Sábados de 9:00am a 6:00pm *","marks":[{"type":"em"}]},{"type":"hardBreak"},{"type":"text","text":"(*1er sábado del mes de 9:00 am a 3:00pm) ","marks":[{"type":"em"}]}],"attrs":{"localId":"b6bd3d18-f676-4720-a98d-318dd73fcfef"}}]}]},{"type":"paragraph","content":[{"type":"text","text":"Para reclamos en Agencias es importante que tengas a la mano los documentos que sustenten tu reclamo a fin de brindarte una pronta solución.","marks":[{"type":"em"}]}],"attrs":{"localId":"a27b7e60-b85a-471e-b31f-f225a24bf44a"}},{"type":"paragraph","content":[{"type":"text","text":"Una vez generado el reclamo por cualquiera de nuestros canales se enviará un correo electrónico con el número de registro.","marks":[{"type":"em"}]}],"attrs":{"localId":"1452366e-0590-48ac-bf22-ffb0e3372c07"}}]},{"type":"rule"}]}],"conditions":{"93":{"t":"sh","i":{"co":{"cIds":{"35":["10308"]}}},"o":{"sIds":["23"]}},"50":{"t":"sh","i":{"co":{"cIds":{"37":[]}}},"o":{"sIds":["8"]}},"48":{"t":"sh","i":{"co":{"cIds":{"37":["10284"]}}},"o":{"sIds":["7"]}},"54":{"t":"sh","i":{"co":{"cIds":{"37":["11011"]}}},"o":{"sIds":["10"]}},"106":{"t":"sh","i":{"co":{"cIds":{"35":["11064"]}}},"o":{"sIds":["32"]}},"109":{"t":"sh","i":{"co":{"cIds":{"35":["11067"]}}},"o":{"sIds":["35"]}},"92":{"t":"sh","i":{"co":{"cIds":{"35":["10307"]}}},"o":{"sIds":["22"]}},"105":{"t":"sh","i":{"co":{"cIds":{"35":["11063"]}}},"o":{"sIds":["31"]}},"66":{"t":"sh","i":{"co":{"cIds":{"37":["11017"]}}},"o":{"sIds":["16"]}},"89":{"t":"sh","i":{"co":{"cIds":{"35":["11043"]}}},"o":{"sIds":["19"]}},"100":{"t":"sh","i":{"co":{"cIds":{"35":["10319"]}}},"o":{"sIds":["26"]}},"62":{"t":"sh","i":{"co":{"cIds":{"37":["11015"]}}},"o":{"sIds":["14"]}},"104":{"t":"sh","i":{"co":{"cIds":{"35":["10319"]}}},"o":{"sIds":["30"]}},"90":{"t":"sh","i":{"co":{"cIds":{"35":["10305"]}}},"o":{"sIds":["20"]}},"107":{"t":"sh","i":{"co":{"cIds":{"35":["11065"]}}},"o":{"sIds":["33"]}},"46":{"t":"sh","i":{"co":{"cIds":{"37":["10281","10286"]}}},"o":{"sIds":["5"]}},"24":{"t":"sh","i":{"co":{"cIds":{"22":["1"]}}},"o":{"sIds":["38"]}},"94":{"t":"sh","i":{"co":{"cIds":{"35":["10309"]}}},"o":{"sIds":["24"]}},"103":{"t":"sh","i":{"co":{"cIds":{"35":["10324"]}}},"o":{"sIds":["29"]}},"112":{"t":"sh","i":{"co":{"cIds":{"35":["11068"]}}},"o":{"sIds":["36"]}},"57":{"t":"sh","i":{"co":{"cIds":{"37":["11012"]}}},"o":{"sIds":["11"]}},"108":{"t":"sh","i":{"co":{"cIds":{"35":["11066"]}}},"o":{"sIds":["34"]}},"140":{"t":"sh","i":{"co":{"cIds":{"139":["1"]}}},"o":{"sIds":["1"]}},"60":{"t":"sh","i":{"co":{"cIds":{"37":["11014"]}}},"o":{"sIds":["13"]}},"47":{"t":"sh","i":{"co":{"cIds":{"37":["10283"]}}},"o":{"sIds":["6"]}},"102":{"t":"sh","i":{"co":{"cIds":{"35":["11057"]}}},"o":{"sIds":["28"]}},"58":{"t":"sh","i":{"co":{"cIds":{"37":["11013"]}}},"o":{"sIds":["12"]}},"64":{"t":"sh","i":{"co":{"cIds":{"37":["11016"]}}},"o":{"sIds":["15"]}},"101":{"t":"sh","i":{"co":{"cIds":{"35":["11055"]}}},"o":{"sIds":["27"]}},"97":{"t":"sh","i":{"co":{"cIds":{"35":["10316"]}}},"o":{"sIds":["25"]}},"114":{"t":"sh","i":{"co":{"cIds":{"35":["10304"]}}},"o":{"sIds":["18"]}},"91":{"t":"sh","i":{"co":{"cIds":{"35":["10306"]}}},"o":{"sIds":["21"]}},"52":{"t":"sh","i":{"co":{"cIds":{"37":["11010"]}}},"o":{"sIds":["9"]}}},"sections":{"34":{"conditions":["108"]},"12":{"conditions":["58"]},"8":{"conditions":["50"]},"33":{"conditions":["107"]},"22":{"name":"","conditions":["92"]},"13":{"conditions":["60"]},"5":{"conditions":["46"]},"10":{"conditions":["54"]},"21":{"conditions":["91"]},"32":{"conditions":["106"]},"31":{"conditions":["105"]},"18":{"conditions":["114"]},"29":{"conditions":["103"]},"3":{"name":"Reclamo","conditions":[]},"28":{"conditions":["102"]},"19":{"conditions":["89"]},"23":{"conditions":["93"]},"4":{"name":"Detalles del Reclamo","conditions":[]},"40":{"name":"Inicio Alfin","conditions":[]},"15":{"conditions":["64"]},"11":{"conditions":["57"]},"9":{"conditions":["52"]},"26":{"conditions":["100"]},"37":{"conditions":[]},"24":{"conditions":["94"]},"35":{"conditions":["109"]},"16":{"conditions":["66"]},"6":{"conditions":["47"]},"36":{"conditions":["112"]},"1":{"name":"menor de edad","conditions":["140"]},"39":{"name":"Canal Preferido de Comunicación","conditions":[]},"17":{"conditions":[]},"25":{"conditions":["97"]},"14":{"conditions":["62"]},"20":{"conditions":["90"]},"27":{"conditions":["101"]},"2":{"conditions":[]},"38":{"name":"Monto del Reclamo","conditions":["24"]},"30":{"conditions":["104"]},"7":{"conditions":["48"]}},"questions":{"51":{"type":"cd","label":"Tipo de Crédito de consumo:","description":"","validation":{"rq":true},"jiraField":"customfield_10162","questionKey":""},"135":{"type":"tl","label":"Celular","description":"","validation":{"rq":true,"mnc":7,"mxc":15,"rgx":{"p":"^\\s*(?:\\+?(\\d{1,3}))?([-. (]*(\\d{3})[-. )]*)?((\\d{3})[-. ]*(\\d{2,4})(?:[-.x ]*(\\d+))?)\\s*$","m":"Número de teléfono no válido"}},"jiraField":"customfield_10156","questionKey":""},"44":{"type":"cd","label":"Tipo de Cuenta a plazo:","description":"","validation":{"rq":true},"jiraField":"customfield_10160","questionKey":""},"61":{"type":"cd","label":"Tipo de cuenta remuneraciones:","description":"","validation":{"rq":true},"jiraField":"customfield_10167","defaultAnswer":{"choices":["11033"]},"questionKey":""},"72":{"type":"cd","label":"Sub motivo del reclamo:","description":"Modificación indebida","validation":{"rq":true},"jiraField":"customfield_10177","questionKey":""},"116":{"type":"tl","label":"Nombres:","description":"","validation":{"rq":true},"jiraField":"customfield_10075","questionKey":""},"138":{"type":"tl","label":"Teléfono:","description":"","validation":{"rq":false,"mnc":7,"mxc":15,"rgx":{"p":"^\\s*(?:\\+?(\\d{1,3}))?([-. (]*(\\d{3})[-. )]*)?((\\d{3})[-. ]*(\\d{2,4})(?:[-.x ]*(\\d+))?)\\s*$","m":"Número de teléfono no válido"}},"jiraField":"customfield_10080","questionKey":""},"80":{"type":"cd","label":"Sub motivo del reclamo:","description":"Demoras o incumplimientos de envío de correspondencia","validation":{"rq":true},"jiraField":"customfield_10186","questionKey":""},"133":{"type":"tl","label":"Apellido Paterno:","description":"","validation":{"rq":true},"jiraField":"customfield_10076","questionKey":""},"53":{"type":"cd","label":"Tipo de Transferencias interbancarias:","description":"","validation":{"rq":true},"jiraField":"customfield_10163","questionKey":""},"70":{"type":"cd","label":"Sub motivo del reclamo:","description":"Inadecuada o insuficiente información","validation":{"rq":true},"jiraField":"customfield_10175","questionKey":""},"18":{"type":"tl","label":"¿Cuál es el reclamo que desea presentar?","description":"Ingrese un breve título o resumen del reclamo, podrá ingresar más información en la Descripción del reclamo.","validation":{"rq":true,"mnw":2,"mxc":140},"jiraField":"summary","questionKey":""},"130":{"type":"cd","label":"Tipo de Documento:","description":"","validation":{"rq":true},"jiraField":"customfield_10081","defaultAnswer":{"choices":["10270"]},"questionKey":""},"85":{"type":"cd","label":"Sub motivo del reclamo:","description":"Difusión de información sin autorización del usuario","validation":{"rq":true},"jiraField":"customfield_10191","questionKey":""},"45":{"type":"cd","label":"Tipo de Cuenta CTS:","description":"","validation":{"rq":true},"jiraField":"customfield_10164","defaultAnswer":{"choices":["11030"]},"questionKey":""},"34":{"type":"cd","label":"¿Has presentado este mismo reclamo anteriormente? ","description":"","validation":{"rq":true},"jiraField":"customfield_10157","questionKey":""},"67":{"type":"tl","label":" Petición del reclamo","description":"","validation":{"rq":true},"jiraField":"customfield_10171","questionKey":""},"84":{"type":"cd","label":"Sub motivo del reclamo:","description":"Demora o incumplimiento en la devolución de documentos","validation":{"rq":true},"jiraField":"customfield_10190","questionKey":""},"73":{"type":"cd","label":"Sub motivo del reclamo:","description":"Transacciones no procesadas / mal realizadas","validation":{"rq":true},"jiraField":"customfield_10178","questionKey":""},"88":{"type":"cd","label":"Sub motivo del reclamo:","description":"Inadecuada atención al usuario","validation":{"rq":true},"jiraField":"customfield_10194","questionKey":""},"77":{"type":"cd","label":"Sub motivo del reclamo:","description":"Problemas presentados con la tarjeta de crédito o débito","validation":{"rq":true},"jiraField":"customfield_10183","questionKey":""},"110":{"type":"cd","label":"Sub motivo del reclamo:","description":"Problemas relacionados con canales digitales (APP / Página Web)","validation":{"rq":true},"jiraField":"customfield_10195","questionKey":""},"11":{"type":"cs","label":"Canal preferido para respuesta:","description":"para notificaciones y respuestas","validation":{"rq":true},"jiraField":"customfield_10089","defaultAnswer":{"choices":["10352"]},"questionKey":""},"9":{"type":"pg","label":"Detalle del reclamo:","description":"","validation":{"rq":true},"jiraField":"description","questionKey":""},"141":{"type":"tl","label":"Nombre del tutor (opcional):","description":"Solo en caso el titular sea menor de edad","validation":{"rq":false},"choices":[],"questionKey":""},"139":{"type":"cd","label":"¿Eres menor de edad?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Sí","other":false},{"id":"2","label":"No","other":false}],"defaultAnswer":{"choices":["2"]},"questionKey":""},"22":{"type":"cd","label":"¿Su reclamo tiene montos asociados?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Sí","other":false},{"id":"2","label":"No","other":false}],"defaultAnswer":{"choices":["2"]},"questionKey":""},"56":{"type":"cd","label":"Tipo de Servicios varios:","description":"","validation":{"rq":true},"jiraField":"customfield_10170","questionKey":""},"55":{"type":"cd","label":"Tipo de Pago de servicios:","description":"","validation":{"rq":true},"jiraField":"customfield_10165","questionKey":""},"134":{"type":"tl","label":"Apellido Materno:","description":"","validation":{"rq":true},"jiraField":"customfield_10077","questionKey":""},"37":{"type":"cd","label":"Producto o Servicio del reclamo:","description":"","validation":{"rq":true},"jiraField":"customfield_10085","questionKey":""},"83":{"type":"cd","label":"Sub motivo del reclamo:","description":"Compra-venta de moneda extranjera","validation":{"rq":true},"jiraField":"customfield_10189","questionKey":""},"35":{"type":"cd","label":"Motivo del reclamo:","description":"","validation":{"rq":true},"jiraField":"customfield_10086","questionKey":""},"16":{"type":"cs","label":"Naturaleza del reclamo","description":"RECLAMO está relacionado a una insatisfacción sobre el producto o servicio contratado. QUEJA no está asociado al producto o servicio sino más bien a la atención recibida.","validation":{"rq":true},"jiraField":"customfield_10087","defaultAnswer":{"choices":["10347"]},"questionKey":""},"10":{"type":"ts","label":"Monto de reclamo (opcional):","description":"Si aplica, ingrese la moneda","validation":{"rq":false},"jiraField":"customfield_10092","questionKey":""},"59":{"type":"cd","label":"Tipo de Giros:","description":"","validation":{"rq":true},"jiraField":"customfield_10166","defaultAnswer":{"choices":["11032"]},"questionKey":""},"144":{"type":"tl","label":"Dirección(Departamento/Provincia/Distrito) ","description":"","validation":{"rq":true,"mxc":200},"jiraField":"customfield_10155","questionKey":""},"87":{"type":"cd","label":"Sub motivo del reclamo:","description":"Problemas relacionados con cajeros automáticos de otras empresas ","validation":{"rq":true},"jiraField":"customfield_10193","questionKey":""},"65":{"type":"cd","label":"Tipo de atención al público:","description":"no relacionado a las operaciones o productos ofrecidos por la empresa","validation":{"rq":false},"jiraField":"customfield_10169","defaultAnswer":{"choices":["11041"]},"questionKey":""},"71":{"type":"cd","label":"Sub motivo del reclamo:","description":"Cobros indebidos","validation":{"rq":true},"jiraField":"customfield_10176","questionKey":""},"36":{"type":"cd","label":"Canal o Servicio del reclamo:","description":"","validation":{"rq":true},"jiraField":"customfield_10084","questionKey":""},"82":{"type":"cd","label":"Sub motivo del reclamo:","description":"Reporte indebido","validation":{"rq":true},"jiraField":"customfield_10188","questionKey":""},"49":{"type":"cd","label":"Tipo de Tarjeta de débito:","description":"","validation":{"rq":true},"jiraField":"customfield_10161","questionKey":""},"122":{"type":"tl","label":"Confirmar correo electrónico:","description":"","validation":{"rq":false,"rgx":{"p":"^(?=.{1,81}$)[\\w\\.-]+@[\\w\\.-]+\\.\\w{2,4}$","m":"Use un formato de correo electrónico"}},"jiraField":"customfield_10079","questionKey":""},"111":{"type":"cd","label":"Sub motivo del reclamo:","description":"Problemas relacionados con el pago anticipado del crédito","validation":{"rq":true},"jiraField":"customfield_10196","questionKey":""},"69":{"type":"cd","label":"Sub motivo del reclamo:","description":"Incumplimiento de claúsulas","validation":{"rq":true},"jiraField":"customfield_10174","questionKey":""},"86":{"type":"cd","label":"Sub motivo del reclamo:","description":"Error en los datos del usuario registrado en la empresa","validation":{"rq":true},"jiraField":"customfield_10192","questionKey":""},"81":{"type":"cd","label":"Sub motivo del reclamo:","description":"Disconformidad por notificaciones dirigidas a terceras personas","validation":{"rq":true},"jiraField":"customfield_10187","questionKey":""},"129":{"type":"tl","label":"Número de Documento:","description":"","validation":{"rq":true,"mnc":8,"mxc":11,"rgx":{"p":"\\d","m":"Número de documento no válido"}},"jiraField":"customfield_10091","questionKey":""},"41":{"type":"cd","label":"Tipo de Cuenta de ahorro:","description":"","validation":{"rq":true},"jiraField":"customfield_10159","questionKey":""},"63":{"type":"cd","label":"Tipo de Banca Seguros:","description":"seguros vendidos en los canales del sistema financiero","validation":{"rq":true},"jiraField":"customfield_10168","questionKey":""},"74":{"type":"cd","label":"Sub motivo del reclamo:","description":"Retenciones indebidas","validation":{"rq":true},"jiraField":"customfield_10179","defaultAnswer":{"choices":["11091"]},"questionKey":""}}},"uuid":"af26b9b7-4671-4f8b-833e-c5d8e1cc59fe"},"linkedJiraFields":["customfield_10190","customfield_10191","customfield_10192","customfield_10193","customfield_10194","customfield_10195","customfield_10196","customfield_10075","customfield_10076","customfield_10077","customfield_10155","customfield_10156","customfield_10079","customfield_10157","customfield_10183","customfield_10186","customfield_10187","customfield_10188","customfield_10189","customfield_10091","customfield_10092","customfield_10170","customfield_10171","customfield_10174","description","customfield_10175","customfield_10176","customfield_10177","customfield_10178","customfield_10179","summary","customfield_10080","customfield_10081","customfield_10160","customfield_10084","customfield_10161","customfield_10162","customfield_10085","customfield_10163","customfield_10086","customfield_10087","customfield_10164","customfield_10165","customfield_10089","customfield_10166","customfield_10167","customfield_10168","customfield_10169","customfield_10159"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}