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¿Qué es un reclamo? Es toda aquella comunicación del usuario o de un tercero a nombre del usuario vinculada a productos, servicios u operaciones contratadas, mediante la cual expresa insatisfacción. También, se considera reclamo toda reiteración por disconformidad con la respuesta brindada o por demora o falta de atención.
¿Qué es queja? Una queja es la manifestación de disconformidad o malestar de un consumidor respecto a la atención al público, trato recibido o aspectos del servicio, que deberá ser ingresado por el libro de reclamaciones.
¿Qué es un requerimiento? Son las comunicaciones realizadas por los usuarios o terceros en nombre de los usuarios, por la que se busca una acción por parte de la empresa, comprendiendo consultas y solicitudes de entrega o puesta a disposición de información y/o documentación que el Banco posee. No pueden considerarse ni registrarse como requerimientos:
a) Aspectos propios de la ejecución de los contratos (tales como operaciones en cuenta, prima de seguros y facilidades de pago); la modificación de los contratos y el ejercicio del derecho de resolución de los contratos.
b) La solicitud y contratación de nuevos productos y/o servicios.
Alfin Banco - Libro de Reclamaciones
Dirección legal: Avenida El Derby N° 250, oficina 201, Torre 2, Capital Derby, Santiago de Surco, Lima, Perú.
Alfin Banco S.A. RUC: 20517476405
Te ofrecemos diferentes alternativas, además de nuestro servicio web para que realices cualquier tipo de reclamo relacionado con algún producto o servicio bancario. Con nuestros ejecutivos, quienes te brindarán asesoría personalizada en todo momento, vía telefónica o a través de nuestra web alfinbanco.pe.
Libro de Reclamaciones
Presentar una queja o reclamo (Formulario)
Registrar una queja o reclamo en el Libro de Reclamaciones
Los campos obligatorios están marcados con un asterisco*
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